It is recognized that many companies dealing with employees and ICs who do the actual walking/sitting will not always be able to meet with the pet parent prior to providing service. However, the professional should attempt ensure that the IC has a visit with the pet supervised or in the presence of the professional (i.e. accompanying the IC on first visit), and that the client is aware of the employee's/ IC's qualifications/experience/personality etc. during the interview process with the professional. The IC or employee should make telephone contact at the least, and introduce him/herself to the client, and obtain pertinent information about the pet from the client. Client's will be reassured that contact is made, as opposed to relying on the paperwork to tell the employee about any concerns or special habits.